Returns & Refunds
Returns & Warranty
We want you to love your Heroes Legends watch. Here is how returns and our warranty work.
30-Day Returns
You have 30 days from the delivery date to return your watch for a full refund, no questions asked. The watch should be unworn and in its original packaging.
To start a return, email us at euroger9@gmail.com with your order number. We will confirm the return address before you send anything back.
Return Shipping Costs
Return shipping is arranged and paid by the customer, except when the return is caused by our error or by a manufacturing defect. In those cases we cover the full cost of the return.
We do not charge any restocking fee.
We recommend using a tracked service, since we cannot issue a refund for a return that never reaches us.
Exchanges
We accept exchanges within the same 30-day window. If you would prefer a different model, email us at euroger9@gmail.com with your order number and we will arrange it. Return shipping for an exchange follows the same rule described above.
Refund Processing
Once your return arrives and has been inspected, your refund is issued within 5 business days, to the original payment method.
Depending on your bank or card issuer, it can take a further 5 to 10 business days for the amount to appear on your statement.
2-Year Warranty
Every Heroes Legends watch is covered by a 2-year warranty against manufacturing defects, including:
- Movement or mechanical malfunction
- Visible manufacturing defects
- Incorrect product received
To request a warranty claim, email euroger9@gmail.com with your order number and photos of the issue.
Shipping Errors
If an order was shipped incorrectly due to our error, we will cover the cost of correcting it, including reshipment or a full refund.
If an incorrect shipping address was provided by the customer, the customer is responsible for the cost of reshipment.
Carrier Issues
If a shipment is lost or significantly delayed in transit, we will investigate with the carrier (up to 7 business days) and offer a refund or reshipment based on the outcome.
What Is Not Covered
- Normal wear and tear
- Damage caused by misuse or accidents
- Change of mind after the 30-day window
Order Corrections
You have 24 hours after placing an order to request changes. After this window, the order may already be processed for shipment and changes may not be possible.
Questions? Contact us at euroger9@gmail.com.